AXS Mobile ID
What is AXS Mobile ID?
AXS Mobile ID is digital ticketing technology that provides flexibility and convenience to safely and securely manage tickets online or in the AXS App and is the preferred admission method for the venue. It eliminates paper tickets and allows you to transfer, sell, and buy seats through an official marketplace endorsed by the venue.
Why did the venue decide to use AXS Mobile ID?
AXS Mobile ID allows for convenience, flexibility, and security. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites, and ensure that we know who is coming to the show.
How do I create an AXS account?
Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to axs.com and entering basic account information. After setting up the account, you may buy, sell, or manage any seats in your account.
Entering The Venue
How do I get into the venue?
AXS Mobile ID via the AXS App is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets.
1. Download the AXS App.
2. Open and sign in to the app to see your tickets.
3. Show the ticket from the AXS App at the entrance to be scanned and enter the venue.
4. Enjoy the event!
5. Bought tickets for a group? Make sure everyone enters together, or transfer tickets to friends before the event and have them follow the steps above to enter the venue.
What if my guests arrive at different times?
Many fans find it best to transfer tickets to their guests prior to the event. This way the guests will be able to enter when they arrive using their own AXS Mobile ID.
Transferring Your Tickets
A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile-ID. With transfers, you no longer need to worry about
delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring tickets and you are allowed unlimited transfers.
Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up, the tickets will go into their account automatically.
Here's how it works:
1. In the AXS App, from the event card, click the Transfer button.
2. Select the tickets to transfer and enter the recipient's information.
3. On the review page, click the Transfer button to send the tickets.
The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t already have one) to complete the transfer. After that, the tickets will be theirs to use in the AXS App.
How will I know if my transfer was successful?
Review your transfer history within the AXS App by clicking “My Events” and selecting “Transfer.” You may also review your transfers and purchase history at axs.com.
How do I accept Transferred Tickets?
If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.
Once I have downloaded the AXS App and set up an AXS account, do I have to accept the transfer every time?
Nope. Once you have an account, seats transferred to you will be accepted by your account automatically. There is no need to accept them manually.
Can seats be transferred to someone who doesn’t have an AXS account?
Yep! They’ll have to create an AXS account to claim their tickets. They’ll also need to download the AXS App. When it’s time for the event, they can open the app to show their tickets on their phone.
Can I cancel a transfer?
It depends. If your guest already has an AXS account, the tickets will be transferred automatically. Otherwise, you have until your guest creates an account to cancel the transfer. Remember, your guest can always transfer tickets back to you
Selling Your Tickets
AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Tickets purchased through unofficial sources (such as Craigslist and StubHub) may not be valid.
Here's how it works:
1. In the AXS App, from the event card, click the Sell button.
2. Select the tickets to sell and set your price and selling options.
3. On the Review page, click the List Tickets button to complete.
When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on axs.com.
How do I know if I can sell my tickets?
If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter, artist, or team if you can sell tickets.
When I sell tickets, do I have to deal with the buyer?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered automatically to their AXS accounts and sellers get paid by direct deposit.
When does a ticket listing expire?
It’s up to you! You can remove your listing anytime (as long as tickets haven’t sold). When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options.
● One Day from Now
● One Week from Now
● One Day Before Event
● One Hour Before Start Time
● At Event Start Time
● One Hour After Event Start Time
How do I remove a listing?
Just follow these steps:
1. From axs.com, sign into your AXS Account, go to Your Tickets, and click Listed.
2. Choose a listing and click Retract.
3. Click yes to retract now.
And you're done! Your tickets will no longer be listed for others to buy.
What is AXS Official Resale and where do the tickets come from?
AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.
When I buy tickets, do I have to deal with the seller?
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered automatically to their AXS accounts, and sellers get paid by direct deposit.
What if a show is sold out?
As long as there are people who have tickets to sell, AXS Official Resale is the best and safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.
Transition from Previous Ticket Provider to AXS
Effective Month September 21, 2023, AXS, a global leader in ticketing, is the official ticketing partner for Blue Arena.
AXS provides contactless, secure, and personalized ticket purchase and entry options for an enhanced live event experience for partners around the world. This transition will be seamless to fans and we look forward to welcoming you back soon. Learn more about the fan experience with AXS at support.axs.com.
Where can I buy tickets?
Purchase your tickets HERE
Will the tickets I purchased on the previous ticketing platform still work?
Yes! Your original tickets from the previous ticketing provider re still valid for entry at the venue. Head to the gates and enjoy the show.
Do I need to get new tickets if I purchased on the previous ticketing provider?
Nope. Your original tickets are still valid for entry at the venue. Head to the gates and enjoy the show.